Webroot and Virtual Private Networks don’t necessarily fit well together. If you happen to have your VPN blocked by Webroot, keep in mind that it’s nothing out of the ordinary and there is no reason to panic.
Webroot is a US-based company with more than two decades of experience in the Internet security field. They specialize in security software, and their Webroot SecureAnywhere antivirus and firewall were often listed as one of the top providers in the world. They work with individuals and companies, and their main goal is to maintain their customers’ safety.
When it comes to computer and Internet security, they are without a doubt up to the task. As a matter of fact, so much so that Webroot’s firewall sometimes will not let your VPN through, because it sees it as a potential threat. This software conflict is the reason why your Virtual Private Network is not currently operating. The firewall sees the VPN as a malicious software and is able to completely block it.
So, the obvious solution would be to somehow notify Webroot that your VPN is trustworthy. But how can this be accomplished?
Exclude VPN & Add An Exception Rule
The first and basic rule towards fixing the issue is to exclude your VPN software from Webroot’s protection settings. You can do this in a few simple steps.
- First, you should launch your antivirus and find the “Virus & Threat Protection” settings, then click on it.
- If you scroll down a little bit, you will see the “Exclusions” section. Select it and then proceed by choosing “Add or remove exclusions”.
- By adding your VPN client software to the list, it will automatically resolve your problem.
In case it doesn’t, proceed by taking the next step. Sometimes this doesn’t work because of the ports that your VPN is using. Therefore you will need to add an exception rule to the Firewall settings.
- Once you’ve opened Webroot, find “Gear” and click on it. The icon should appear next to the “PC Security".
- Afterward, open the “Block/Allow Files” tab and at the bottom of the window click Add.
- When you find the location where you saved your VPN application after installing it, select the icon and open it.
- Proceed by selecting the radio button under Allow, which will be right next to the VPN application.
This is pretty much it. By now you’ve already allowed your VPN application to go through the firewall. The same can be done for every other application that’s been causing software conflicts. But only if you are 100 percent certain that the app won’t harm your device in any way.
In most cases, these steps will work. However, in case you are still experiencing difficulties, there are additional things that you can try.
Other Alternative Solutions
- Reinstall your VPN Client
Maybe the problem lies within your Virtual Private Network. More precisely, the software that you’ve installed. Many users have reported that this solution worked for them. If you have a hard time uninstalling your VPN software, you can always contact customer support for help on this matter. However, the process is quite simple. After this is done, you need to install your VPN and set it up on your device, starting from step one.
- Contact Your Customer Support
If you are experiencing difficulties, your best choice of resolving them would be to contact customer service department, either from your VPN service provider or from Webroot. Chances are they will provide you with a suitable solution and expertise.
- Change Your VPN or Your Antivirus
This is usually a simple problem with a basic solution. However, it’s not always 100 percent efficient. Sometimes, if nothing else works, you need to consider the final alternative - changing your VPN or your Antivirus. Some VPNs are simply not compatible with Webroot and they will leave you no other choice. A better option would be to change your VPN provider, because there are many options that are equally, if not more, reliable. Some web-based VPNs, typically those that are used to bypass Internal Policies, might be blocked by web filtering. If you are using a reputable VPN service provider, you shouldn’t run into such problems. Every major VPN is compatible with Webroot.
Hopefully, some of these steps helped you in overcoming your problems. You can share your experience on this matter in the comments below.