Acevpn Users Reviews

7.0
16
4
Good
Based on 20 user reviews

Customers score for Acevpn

Pricing
7.0 / 10
Speed
7.0 / 10
Support
7.0 / 10
Features
7.0 / 10
Security
7.0 / 10
Andrew Green
  • Pricing8.0
  • Speed8.0
  • Support6.0
  • Features10
  • Security4.0
7.2

Average speeds

Plan used: Premium VPN
I must say that I was not impressed with both the downloading and streaming speeds that Acevpn offers. Well, they are OK but they are not as impressive as one would expect.
Steve Powell
Japan
  • Pricing6.0
  • Speed4.0
  • Support6.0
  • Features8.0
  • Security6.0
6.0

Customer care support

Normally, I prefer using VPN services with 24/7 customer care support more so with their live chat. However, ActiVPN does not provide for this which is a big NO NO for me.
Roxie Caldwell
United Kingdom
  • Pricing8.0
  • Speed8.0
  • Support10
  • Features8.0
  • Security8.0
8.4

Exceptional Performance

Plan used: Ultimate VPN
After using a number of VPN services for streaming videos online and torrenting, the Acevpn impressed me greatly. The good performance surely does not disappoint for anyone that would want to watch high quality videos without buffering.
Janie Norton
United States
  • Pricing4.0
  • Speed4.0
  • Support6.0
  • Features4.0
  • Security6.0
4.8

Limited Customer service

I am greatly disappointed at the fact that the only way that one can easily reach the Acevpn provider is through email. The expert team should work on providing an extensive customer support that could be contacted using other apps or live chat.
Bertie Simon
Luxembourg
  • Pricing10
  • Speed8.0
  • Support8.0
  • Features6.0
  • Security8.0
8.0

Attractive discount

Plan used: Ultimate VPN
The huge discount offered on the yearly plan was quite tempting. The best part is that I got the best value for the price tag that I paid. It is definitely worth it.
Jerome Medina
United States
  • Pricing6.0
  • Speed8.0
  • Support2.0
  • Features4.0
  • Security6.0
5.2

No refund policy

Plan used: Ultimate VPN
I freaked out when I realized that there is no refund policy that is provided by ActiVPN. Honestly, I think all other VPNs have this policy to help in testing their product. This is one area that I consider to be a red flag for the ActiVPN.
Fred Hardy
Romania
  • Pricing8.0
  • Speed6.0
  • Support6.0
  • Features8.0
  • Security8.0
7.2

Pricey short term plans

Plan used: Premium VPN
Going for a long-term subscription plan is a good idea when choosing Acevpn services. The short-term plans are a bit expensive. Regardless, these guys offer a great value for your money for those that will go for annual plans.
Wayne Kim
  • Pricing8.0
  • Speed8.0
  • Support10
  • Features8.0
  • Security10
8.8

high compatibility

Plan used: Premium VPN
I was happy with the fact that ActiVPN is compatible with the SmartTV that I use in my home. I thought that it could only be used on my Android and Windows platform but I was impressed with its compatibility on the TV.
Sarah Floyd
United Kingdom
  • Pricing10
  • Speed8.0
  • Support10
  • Features10
  • Security10
9.6

Money-Back guarantee

Plan used: Premium VPN
I found the 7-day money back guarantee period to be quite reasonable because I was trying out different VPNs at the same time. However, I ended up settling for the Acevpn provider due to its exceptional features that it offers.
Marguerite Anderson
United States
  • Pricing10
  • Speed8.0
  • Support10
  • Features8.0
  • Security8.0
8.8

Good Speeds:

Plan used: Ultimate VPN
At first I was hesitant about signing up for ActiVPN services as they do not offer for a free trial plan. However, I was impressed with the speeds that they offer. I could stream HD videos with ease.

Acevpn Expert Review

8.0
Privacy
8 / 10
Pricing
9 / 10
Speed
8 / 10
Support
8 / 10
Features
7 / 10
Security
8 / 10

AceVPN: How does the combination of services work?

AceVPN is a US-based VPN service provider and is one of those companies that blends VPN with smart DNS services exceptionally. All the major network protocols are supported, and it has been found to be one of the most reliable and effective service providers of them all.

From the outset, AceVPN might not be the straightforward choice in many ways, but there are many positive aspects associated with this service provider. The ability to connect multiple devices with their servers is also one of the positive aspects.

Is My Privacy Protected with Acevpn?

The Privacy Policy mentioned by the company is pretty straightforward and the official statement on their website states, “We collect personal information that is provided by site users. “Personal Information" includes your name, address, telephone number, credit or debit card information, e-mail address, date of birth, IP address and the last four digits of your credit card number. Personal Information is collected when you establish an account with us, place an order on the site, participate in a contest, sweepstakes or on-line survey, or when you communicate with any of our departments such as customer service, sales or technical services through the site, telephone, mail or fax.”
As far as third-party data disclosure is concerned, “We will not rent, sell or otherwise disclose your personal information to unrelated third parties without your consent, except as stated in this privacy policy.” is the company’s declaration. Third party companies employed by the AceVPN service provider are only given thelevel of information necessary to perform their duties. These companies are prevented from accessing some highly confidential personal information of subscribers, which stops them from engaging in illegal actions.
The company does have good no logging policy, “We do not spy on our users and we don't monitor their Internet usage. If we have reasonable grounds to suspect that an end user is involved in criminal activities, we reserve the right to notify law enforcement agencies.” An automatic kill switch feature is also offered, all of which make them one of the most reliable VPN companies on the market.

How Much is Acevpn? Is There a Free Trial?


As far as AceVPN membership plans are concerned, they offer 3 different plans, with 2 subscription plans exclusively offered for VPN users and 1 DNS plan:

  • Premium VPN - This plan will cost $5.95/month and users can get access to 20+ server locations. Subscribers can get all the basic features offered by the company under this plan.
  • Ultimate VPN - The ultimate plan costs $15/month and all the features and servers provided by the company are made available to the subscribers. Maximum features and benefits can be enjoyed by signing up for this particular plan, which is exactly what most of the extensive Internet users would be looking to get.
  • Smart DNS - This is the free membership, lifetime plan, but you can only unblock TV shows, videos and movies using this smart DNS plan. The unlimited bandwidth feature in this plan allows you to access HD video content without any trouble. More than 110 channels are supported and this free plan is part of both the above-mentioned subscription plans.

Even though there is a free subscription plan on offer, it is only for a DNS service and not for VPN. A 7-day money-back guarantee is also assured by the company. Pricing for both premium and ultimate plans are subject to vary with time. We would suggest that you check out the official website of the company to learn about any discounts or promotions which may be on offer. PayPal, Mail In Payment and Bitcoin are the 3 different payment methods accepted by the company.

Acevpn Speed Test

The performance results of the AceVPN service provider were found to be reliable. Short distance speed tests hardly turned out different to the original. Download speeds, upload speeds and latency were very good in short distances. Speeds tend to reduce when you connect with a long-distance server, which is exactly what happened in the case of AceVPN as well. Performance tests were done by subscribing for a premium subscription plan. Network speeds were not great in any way, but are more than enough for an everyday user.
The ultimate VPN membership plan provides subscribers with all the high quality features on offer, and is sure to experience high quality performance. Video streaming, HD movies, P2P sharing, torrenting, etc. can be handled without facing any lag whatsoever. You can certainly find other VPN companies offering very high network speeds. Moving on to the leak tests, we did find AceVPN clearing all these tests pretty well. No leaks were detected on IPv6, IPv4, DNS and WebRTC leak tests, which also assures that the connection is safe and secure. Performance figures shown by AceVPN are commendable.

How is Customer Service at Acevpn?

Customer support platforms are not extensive, which forces subscribers to rely mainly on email, the community forum and the general knowledge base. The support forum available online might help you resolve some of your technical issues. For queries regarding billing and so on, you can contact the company through their official email address. A separate section with setup and installation guides is available for different OS platforms, which would help you install the software on your device.
Support sections for troubleshooting, torrents, P2P, usability and FAQ are also available.
An added feature of live chat support would have made things much easier, but the lightning-fast response times experienced using the different support features are quite remarkable. The company is not transparent enough in revealing their contact number and address. Customer support on the whole is good, but it does not outshine some of the leading service providers.

Features


The AceVPN web interface is simple, easy to use and intuitive. All the particulars are made available right on the home page, making it easy for first time non-technical subscribers. The company supports all major OS platforms and devices. Setup guides for different OS platforms are available in the Knowledge Base section, which can be used to setup the VPN. As mentioned earlier, subscribers have the option of signing up for two different payment plans.

Once you have selected a particular membership plan, you might experience variations in the price based on your commitment period i.e. long-term plans are offered at attractive discounts whereas short-term plans might get pricey. Payment registration is mandatory for making the payment via PayPal or through Google checkout. The signup process might not be complicated, but there are many other companies offering simpler signup processes. Let us now check out the different feature specifications on offer.

  • Servers spread across more than 50 locations across 25+ countries.
  • Multiple protocol options.
  • Unlimited bandwidth.
  • Unlimited server switching.
  • Torrenting is allowed.
  • P2P sharing is also allowed.
  • Multiple device support.
  • Smart DNS support.
  • Good customer support.
  • Fast gigabit servers.

These are some of the prominent features offered by the AceVPN service provider and all these features and more can be enjoyed by Ultimate plan members. Server access and bandwidth restrictions are imposed for Premium plan subscribers. If you are an extensive Internet user, then you’d be better off choosing the Ultimate subscription plan.

Is Acevpn Safe?

The security algorithm and multiple encryption protocols on offer make AceVPN a reliable VPN service provider as a whole. 128-bit and 256-bit AES encryptions are offered along with multiple protocol options like PPTP, OpenVPN, L2TP, IPSec IKEv2 and Stealth VPN. OpenVPN is the best in terms of security, but it slows down drastically. For those who are mainly looking to unblock Geo-restricted websites, a PPTP protocol connection would be more than enough. On the downside, PPTP is not secure and has flaws.

Bottom Line

AceVPN cannot be rated as the best service provider due to all the little flaws here and there. The features offered under the Ultimate membership plan are not up to the mark. On the other hand, the Premium plan is worth the money and can be chosen for sure. Multiple protocols and its compatibility were the strong points, whereas the sign-up process, performance metrics and configuration are some of the flaws. AceVPN can become a leading service provider by improving its performance and overall feature specifications.

Acevpn Prices, Plans & Features - 2019

Premium VPN
$ 3.89
per month
More Details
Ultimate VPN
$ 11.67
per month
More Details

was not what you were looking for?
VPNbase users recommend

From $8.32/month
Visit ExpressVPN
From $2.99/month
Visit NordVPN
From $2.50/month
Visit SaferVPN
From $3.50/month
Visit CyberGhost VPN