CyberGhost VPN Review
CyberGhost VPN boasts 15 years in the industry, with an impressive array of features for safe, secure, and anonymous browsing online. Military-grade encryption ensures that your security is protected at all times, and a strict ‘no-logs’ policy is your assurance that no personally identifiable data can be shared. CyberGhost VPN features 3600+ servers across 60 countries with multi-device compatibility, and up to 7 devices connected simultaneously.
Is My Privacy Protected with CyberGhost VPN?
Upon further reading, we discovered that certain personal information is collected by CyberGhost VPN. Most of this data is collected during the registration process, or when you are communicating with customer support about technical, registration, banking, or related issues. Personal data includes your username, name, address, and payment information. As per the fraud detection and prevention measures, CyberGhost VPN also collects your website usage data including your IP address (stored anonymously), and your country. This may sound alarmed bells to users, but CyberGhost VPN claims that this personal data does not apply to any activity that takes place through the CyberGhost VPN tunnel.
Various nonpersonal data are also collected. This includes the type of browser you are using, the type of device you are using, and certain metadata, among others. CyberGhost VPN states that the collection of nonpersonal data cannot be linked to any user's personal data. Sharing of personal data is possible but to a limited degree. CyberGhost VPN may disclose details of your personal data to any member of its group of companies, trusted vendors such as credit card. providers, in the prevention of a violation of terms and conditions, or in the commission of a crime. Unfortunately, CyberGhost VPN unequivocally states the following: ‘We also reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.’ The extent to which they can share personal data is limited to the type of personal data they collect about users.
Provided you are not raising alarm bells with your online browsing activity, CyberGhost VPN is unlikely to scrutinize your web browsing sessions. To this end, you will be able to enjoy anonymity, security, and privacy online. For the security aficionados out there, you'll be pleased to know that there is an automatic kill switch included with this VPN software.
How Much is CyberGhost VPN? Is There a Free Trial?
Source: CyberGhost VPN Pricing
CyberGhost VPN features several unique plans for customers. The 1-month plan is billed at $12.99 per month, and it comes with a 14-day money-back guarantee. The 1-year plan is billed at $5.99 per month or $71.88 annually. The 1-year plan also comes with a 45-day money-back guarantee. If you are looking to derive maximum benefit, the long-term plan is the way to go. A 3-year plan is available to clients at a rate of $2.75 per month, or $99 every three years. This plan comes with a 45-day money-back guarantee. CyberGhost Premium VPN also features the option of a dedicated IP at a price of $5 per month.
The price of CyberGhost VPN plans compares favorably with high-end VPN providers such as ExpressVPN, HMA, NordVPN, and TunnelBear VPN.
- ExpressVPN – $12.95 per month for a 1-month plan, $6.67 per month for a 15-month plan, and $9.99 per month for a 6-month plan
- HMA – $11.99 per month for a 1-month plan, $6.99 per month for a 12-month plan, and $4.99 per month for a 24-month plan
- NordVPN – $11.95 per month for a 1-month plan, $6.99 per month for a 1-year plan, $3.99 per month for a 2-year plan, and $2.99 per month for a 3-year plan.
- TunnelBear VPN – a free plan with 500 MB of data per month, a 1-month plan at $9.99 per month, and a 1-year plan at $4.99 per month.
*You can also try the services provided by CyberGhost VPN for free for a 24-hour period.
A thorough examination of the VPN services provided by CyberGhost indicates that the plans are equally suited to personal and business usage. Once you have selected your plan, there are several options available for making payment. These include PayPal, American Express, Visa, MasterCard, and Bitcoin.
Source: CyberGhost VPN
CyberGhost VPN Speed Test
CyberGhost VPN servers provide varying speeds, depending on a host of factors. It should be known from the get go that most VPN services will reduce your download speed and your upload speed since you are rerouting traffic from your ISP through a VPN server to your target website. However, on the odd occasion, it is possible that a VPN service may increase your download/upload speeds by dint of the fact that no throttling takes place on VPN servers.
We thoroughly researched the claims provided by CyberGhost VPN that its average speed is 6 Mbps and the maximum possible speed given the best conditions is 1 GB. Overall though, the actual speed of your connection through a CyberGhost VPN server depends on many factors. These include the following:
- The number of users that are currently logged on to the server. As the number of users increases, bandwidth decreases, causing congestion and delays.
- Local servers offer improved upload and download speeds than remote servers. The closer you are to a server, the quicker your speeds.
- Your original internet speed is an important indicator of what to expect when you redirect your traffic through CyberGhost VPN servers. If your original speed is slow, you can expect the same with CyberGhost VPN.
- Hardware quality can also play a part in the types of speeds you can expect with VPN services.
Here are some important facts to bear in mind when evaluating whether to use CyberGhost Premium VPN. Users get to enjoy unlimited bandwidth and unlimited traffic. There is full DNS and IP leak protection, and you can connect up to 7 devices simultaneously. The clincher in terms of speed and lack of congestion is the fact that there are 3600 servers located across 60 countries. This all but ensures that you shouldn't face any lags during your browsing sessions.
How Is Customer Service at CyberGhost VPN?
CyberGhost VPN does a fine job of customer support and service. All the available options can be found under the following category in the footer section of their website: Support & Help. Various product guides are available to users, in addition to a comprehensive FAQ, live chat support, online ticket request system, and a host of dedicated social media options. The product guides include useful information for Windows, Mac, iOS, Android, Android TV, Amazon Fire OS, Kodi Media Centers, Linux, Routers, game consoles and more.
If you need to get in touch with a representative, the online contact form is a useful option. You will be required to provide personal information including your email address, operating system, username, name/alias, and any attachments you may want to include. Customer support representatives typically respond within 24 – 48 hours. Another useful option is the online chat function powered by Zendesk. This is the quickest way to communicate with support representatives in real-time. We were impressed with the quality of customer support, including the wide range of topics that are addressed by the support team.
You can reach the team 24/7, and dedicated social media options are available on LinkedIn, YouTube, Instagram, Twitter, Pinterest, Facebook, and Vimeo. Customer service has received stellar reviews on Trustpilot, indicating that user satisfaction is generally high with this VPN provider. Rather than providing a customer service email address, users are redirected through the FAQ section and the live chat function. There are dedicated email addresses for affiliates, resellers, public relations, and website & apps.
When it comes to company management and transparency, each ranking member of the team is featured with a thumbnail, title, and description. Dozens of team members are listed on site, and they check out on LinkedIn and CrunchBase as authentic. The company has not updated the fact that it has been purchased from its original Romanian owners. It is now owned by Kape Technologies and the CEO is Ido Erlichman.
Features of CyberGhost VPN
With CyberGhost VPN, customers are assured of the widest possible coverage of VPN servers across 60+ countries. You can seamlessly log in to some 3600+ servers, and enjoy unlimited bandwidth, unlimited connection times, and unlimited switching between servers. Users can log in to content that would otherwise be geolocation-blocked, by using the anonymous browsing capabilities of this VPN service.
This means you can watch YouTube videos, access P2P streaming services, unblock Facebook, BBC iPlayer, Hulu, Netflix, and other popular video, music and torrenting services. CyberGhost VPN claims that it blocks adware, malware, viruses, Trojans, online tracking systems, and other suspicious activity. We could not independently validate all of these claims given that we already use the highest security systems on our equipment such as ad blockers, powerful antivirus software, Tor, and VPN services.
Other useful products available to customers include VPN for Firefox browsers, VPN for Chrome browsers, VPN for Fire Stick & TV, and VPN for Android TV. At the time of conducting our review, CyberGhost VPN was active in 60 countries, on 3642 servers. Countries with the highest number of servers include Canada 154, Switzerland 104, Germany 599, France 314, United Kingdom 305, Netherlands 166, and the United States at 686.
- To get started, simply pick your plan.
- Choose your payment option and make payment.
- Enjoy the service.
How Safe is CyberGhost VPN?
This VPN service is protected by 256-AES bit military grade encryption technology to prevent hacking or theft of personal data. It also has SHA 256 for authentication purposes. Independent tests confirm that there were no DNS leaks and no IP address leaks. We did not find any evidence of WebRTC leaks either. Recall that the software features a kill switch which automatically disconnects from the Internet to prevent your true IP address from being revealed. CyberGhost VPN is also compatible with The onion router (Tor) and many other proxies. This ensures that you can enjoy maximum anonymity and privacy online. The supported protocols include PPTP, L2TP, IPSec, and OpenVPN.