2019 PureVPN Expert & User Reviews

6.8
20
5
Good
Based on 25 user reviews

Customers score for PureVPN

Pricing
8.0 / 10
Speed
6.0 / 10
Support
6.0 / 10
Features
7.0 / 10
Security
7.0 / 10
Codrin Sandu
Moldova
  • Pricing8.0
  • Speed6.0
  • Support4.0
  • Features10
  • Security8.0
7.2

A little disappointed

After using it for a few months the connection started dropping way too often, and the support team wasn’t very helpful with my problem. I am not ready to give up on you guys, yet. Try fixing this!
Taku Ito
Japan
  • Pricing10
  • Speed10
  • Support6.0
  • Features8.0
  • Security10
8.8

Great VPN App!

Plan used: 6 Months
A friend of mine actually recommended this app to me. I use it mostly for school and connect to the Wi-Fi and play games and browse social media. It works perfectly and gives me access to blocked sites on school wi-fi.
Farkas Marianna
Hungary
  • Pricing8.0
  • Speed4.0
  • Support4.0
  • Features8.0
  • Security6.0
6.0

Support team needs more training.

Plan used: 1 Month
After working okay for a few months PureVPN gave some problems with the connection and speed. After turning to the support team I had to wait for a few days to their response. My problem was fixed, but I didn’t like that I had to wait for so long for my issue to be fixed.
Wayne Strickland
United States
  • Pricing10
  • Speed6.0
  • Support8.0
  • Features6.0
  • Security10
8.0

Love PureVPN

Plan used: 1 Month
I highly recommend this app if you are travelling and want to protect your accounts against hackers. PureVPN gests you great connection and it’s faster than other VPN providers that I have used before.
Gilbert Cohen
United States
  • Pricing8.0
  • Speed6.0
  • Support6.0
  • Features4.0
  • Security6.0
6.0

Not able to download torrents

Even though everything worked fine, for some reason I am unable to download torrents anymore. As far as the speed is concerned I thinks this is one of the fastest VPN services I have ever used
1 2 3

PureVPN Expert Review

9.0
Privacy
10 / 10
Pricing
9 / 10
Speed
8 / 10
Support
9 / 10
Features
9 / 10
Security
9 / 10

PureVPN Review

Is My Privacy Protected with PureVPN?

PureVPN certainly presents itself as a staunch privacy advocate. This VPN service offers guarantees of privacy, military-grade encryption protocols, fully anonymous VPN IP addresses, no logs, and watertight security. Our in-house experts decided to do a little snooping around to find out just how much your privacy is protected with PureVPN.

The Privacy Policy explicitly states that PureVPN does not keep any logs that can identify or help in monitoring a user's activity. More importantly, ‘We do not keep any records of your browsing activities, connection logs, records of the VPN IPs assigned to you, your original IPs, your connection time, the history of your browsing, the sites you visited, your outgoing traffic, the content or data you accessed, or the DNS queries generated by you.’

This is exactly what you want to hear from your VPN provider. The only information that PureVPN collect from subscribers is their name, email address, and payment method. This data is used to provide VPN services to clients, to offer technical assistance, for marketing purposes, and customer support. It's worth emphasizing that PureVPN has absolutely no logs and no records of all your browsing activity, DNS requests, your origin IP address, your VPN session timestamps, or any assigned VPN server IP address.

This means that PureVPN has no knowledge of the sites you access when you use the service and they cannot identify you (based on your IP address) or a VPN server IP address either. The clincher for us is what PureVPN does in the event of a subpoena for user information. Since the company is based in Hong Kong where it is not required to maintain logs of user activity, it has precious little to share with the authorities.

Having said all that, PureVPN is associated with third parties which can collect information about you. These include feedback forms, live chat systems, and email support. Luckily, PureVPN includes details of these companies and their privacy policies for you to browse. Even if the Hong Kong courts uphold subpoenas for information, PureVPN doesn't have any information that would be of benefit to the authorities. What we like about their privacy policy is that PureVPN doesn't mince its words. It has an unequivocal ‘No-Logs Policy’ which is clearly spelled-out. As a user of PureVPN, you can rest assured that you are in safe hands and that your privacy is protected at all times. PureVPN features an internet kill switch which protects your privacy even if the VPN connection is interrupted.

How Much Is PureVPN? Is There a Free Trial?2 PureVPN Review

Source: PureVPN Pricing

PureVPN is priced at $10.95 per month with a 31-day money-back guarantee. Other pricing options include a 1-year plan at $3.33 per month, with overall savings of 70%. This plan also comes with a 31-day money-back guarantee. The 2-year plan is priced at an affordable $2.88 per month with overall savings of 74%. Like the other plans, this one comes with a 31-day money-back guarantee.

2 PureVPN Review

Source: PureVPN Payment Options

It is possible to enjoy a 3-day PureVPN trial without purchasing a standard plan. Unfortunately, the 3-day trial account is not free. It comes with a sticker price of $2.50.  The trial offers unlimited switching between IP addresses and servers, no bandwidth throttling, and no compromising of your privacy and online security. The VPN trial offers multiple features including guaranteed Wi-Fi security, unlimited anonymous IPs, an internet kill switch, and 256-bit encryption. PureVPN compares favorably to many other ranking VPN services. Consider the following:

  • NordVPN – 1-month plan at $11.95, 1-year plan at $6.99 per month, 2-year plan at $3.99 per month, and a 3-year plan at $2.99 per month.
  • ExpressVPN – 1-month plan at $12.95, 6-month plan at $9.99 per month, and a 12-month plan at $8.32 per month.
  • RUSVPN - 1-month plan at $9.99, 6-month plan at $6.99 per month, and a 1-year plan at $4.99 per month.
  • HMA - 1-month plan at $11.99 per month, 12-month plan at $6.99 per month, 24-month plan at $4.99 per month, and 36-month plan at $2.99 per month.

Payment options for PureVPN include American Express, MasterCard, Visa, PayPal, Alipay, iDEAL, GiroPay, WebMoney, Qiwi, NeoSurf, Klarna, Skrill, eNETS, paysafecard, Sofort, gift cards and coin payments. It's worth pointing out that PureVPN offers cryptocurrency payment options for convenience and anonymity. This makes it easy for you to use a burner email address and pay for premium VPN services with maximum privacy.

PureVPN also offers a business VPN with DDoS protected dedicated IP addresses, NAT firewall protection, and secure remote access VPN. The PureVPN business plans are geared towards cost-savings and enhanced network security.

PureVPN Speed Test

PureVPN routinely ranks among the fastest VPNs on the market. Users can enjoy stable and consistent speeds for file sharing, streaming, uploading and downloading content. High-speed VPN servers at PureVPN are geared towards providing uninterrupted access to the internet, particularly for multimedia options like music files, movie files, live broadcasts, and file sharing.

Of course, your upload and download speeds with a VPN server are dependent on your current speed with your ISP provider. Fortunately, PureVPN features 300,000+ IP addresses across 2000+ servers, in 180+ countries and jurisdictions. This means that you can always find an IP address with minimal congestion to ensure the fastest possible speeds.

In North America there are 667 servers, in Europe there are 807 servers, in South America there are 84 servers, in Central America there are 12 servers, in Africa there are 150 servers, in Asia there are 321 servers, and in Oceania there are 93 servers. Several other factors will impact the speed and quality of your internet connection. These include whether you are accessing a local server (much quicker upload and download speeds), or a remote server (slower upload and download speeds).

PureVPN will always connect you to the best IP address in your preferred jurisdiction, to ensure the fastest connection times. We tested PureVPN speeds on Mac, Windows, iOS and Android devices and found it to be a consistently reliable service. If you find your speeds are too slow, you can improve your speed by taking a few steps.

These include running a speed test to confirm your speed without PureVPN. Next, connect up to PureVPN. If you find your speed is too slow, PureVPN recommends changing servers for optimal results. Other issues include the protocols that you are using such as OpenVPN, L2TP, and PPTP, or firewalls which may slow down your traffic.

How Is Customer Service at PureVPN?

2 PureVPN Review

Source: PureVPN Online Contact Form

PureVPN is renowned for the quality of its customer support. Customers can easily get in touch with PureVPN support representatives via email through the online contact form. The company claims an average response time of several hours, and we can attest to that. You simply enter your name, email address, country and your message and your information will be relayed to PureVPN’s customer service team.  PureVPN is owned by GZ Systems Ltd. The company's address is 36/F Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong. You can address your email queries to the following address: [email protected]

Dedicated social media pages are available on Facebook, YouTube, and Twitter. The Google + option was discontinued by Google in April 2019, although the icon still appears on PureVPN's website. Customer support is available in multiple languages, including English, Turkish, Arabic, Italian, Thai, Swedish, Spanish, French, German, Japanese, Dutch, Portuguese, Danish, and Chinese.  PureVPN provides details of its company registration number (1544568), and other identifying data. It is apparent that transparency and credibility are important to PureVPN.

Features of PureVPN

2 PureVPN Review

Source: PureVPN Features

PureVPN offers a full spread of features to subscribers. These include: Windows VPN, Mac VPN, Android VPN, and iOS VPN. Combined, these products cover you for safe, secure, and anonymous browsing across all devices and systems. PureVPN also offers extensions for Mozilla Firefox and Google Chrome.

Other services such as Firestick TV VPN, Android TV VPN, Router VPN, Linux VPN, and Kodi Add-on are also available. Another feature of PureVPN is the DDWRT Applet. The business VPN service is particularly useful since it provides fully anonymous browsing for businesses, including BYOD protocols.

Encrypted business data, secure Wi-Fi and the ability to bypass all geo-location restrictions is available. The business VPN service allows for quick and easy testing of websites, products, and applications to see how they perform in different countries and jurisdictions. Business users also get to pick from 8 different countries, with IP addresses provided.

With 100% secure business data, and secure remote services, it is possible to enjoy dedicated VPN servers for teams all over the world. Full customization is offered, with corporate VPN services restricted to individual businesses. With 256-bit military grade encryption with a strict no-log policy in place, PureVPN is certainly a viable solution for personal and business use.

The standard VPN services include a host of basic features such as full access to all servers, user friendly apps, split tunneling (a portion of your traffic is encrypted through the VPN tunnel and the rest goes through your ISP), 24/7 live chat support, and unlimited bandwidth. PureVPN services are P2P enabled, making file sharing easy. Users can also access any website they want, including geolocation-blocked content. Many of the servers at PureVPN are dedicated to streaming of music and movie files, with high-speed internet accessibility.

2 PureVPN Review

Source: PureVPN Features

No ISP throttling takes place with PureVPN, meaning that you don't have to worry about your internet service provider limiting your internet speed. PureVPN allows for up to 5 devices to be connected simultaneously. In terms of internet security and privacy, many useful features are added on. These include the internet kill switch, DDoS protection, Port Forwarding, Ozone, IP address masking, DNS leak protection, WebRTC leak protection, ad blocking, and full compatibility with all devices.

To get started with PureVPN, users simply need to click on the ‘Get Started’ button, select their plan, make payment and power up the VPN service.

How Safe is PureVPN?

PureVPN is highly regarded as one of the most secure VPN services. With bank-level encryption (256-bit SSL), personal and business users can rest assured that their online connections are ironclad. Additional security features such as Ozone are included to bolster protection for Windows, Mac, Android, iOS and other devices.

If hackers uncover any loopholes, an add-on known as port forwarding can provide additional security layers to your internet communications. Other security systems such as DDoS protection and dedicated IPs make it much easier to safeguard your privacy.

The internet kill switch is a useful feature which guarantees your privacy even if there is a disconnect. IPv6 leak protection is available with the Windows app. DNS leak protection, IP address masking, and fully anonymous browsing features are yours to enjoy. The WebRTC leak protection feature prevents your IP address from leaking onto other websites. With ad blocking features in place, you don't have to worry about annoying advertisements consuming your bandwidth and occupying screen space. It is possible to connect up to 5 devices simultaneously with PureVPN. At the time of writing, PureVPN was not associated with any security threats.

Bottom Line

PureVPN is a deserving contender for one of the best VPN services on the market. We were particularly impressed with its privacy policy which details what it does with client information. This company is transparent, credible, and highly regarded by customers. A full suite of products is available for Windows, Mac, Android, iOS, Linux, and other devices.

Superior customer support, rapid response times, and a full host of powerful VPN features makes this the ideal VPN for geolocation-blocked content, Netflix, BBC iPlayer, Hulu, and other streaming and P2P services. The product is priced right and features a cost-effective 3-day trial.

PureVPN Prices, Plans & Features - 2019

2 Year
$ 3.25
per month
More Details
6 Months
$ 8.95
per month
More Details
1 Month
$ 10.95
per month
More Details

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