SaferWeb VPN Review
SaferWeb is a UK-base VPN provider looking to bring in the novice VPN user with simple software and a straightforward approach. There has been mixed reactions from users about this VPN but let’s get to the truth and see if this VPN is worth spending money on.
Is My Privacy Protected with SaferWeb VPN?
Who We Are
Safer Web provides Virtual Private Network services and related products and services, to individuals for personal use. Safer Web is a brand of The Endurance International Group, Inc. (“Endurance”) which provides a variety of products and services to help customers with their technological needs. To learn more about the Endurance corporate family, click here.
The information that Safer Web collects in connection with the Services is hosted on servers located in the United States (U.S.), unless otherwise provided. By using the Services, you freely and expressly give Safer Web your consent to export your information and data to the U.S.
Information We Collect
We collect the following types of information from you to provide the Services and for the purposes described below. The information may be provided by you voluntarily or we may automatically collect the information through communications, profiles, or cookies.
- Personal Information
The personal information we collect depends on the type of service, support, or sales inquiry, and typically includes your name, address, telephone number, fax number, email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, and credit card or other payment information. The financial information collected will only be used to bill you for the Services you purchase. If you make a purchase by credit card, this information may be forwarded to your credit card provider. In order to prevent unauthorized access to your information, we may require you to provide additional forms of identification should you wish to obtain information about your account details.
- Account Information
The account information we collect depends on the type of service, support, or sales inquiry and may include your account status and the details about the specific Services you purchased.
- Log Files
We collect the following log files: when you logged into the Services, the IP from which you logged in, and your user name. We maintain authentication logs which include source IP address, VPN username and VPN protocol, but we do not collect information concerning the content you transmit through the Services or the specific websites that you visit.
- Cookies and Tracking
We may utilize cookies to track referrals from internal and external affiliates, as well as for advertising campaigns. We may also use a third party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those email messages to help us measure the effectiveness of our advertising and to enable us to provide more focused marketing communications to you. You can reject cookies by changing your browser settings, but be aware that this may disable some of the functionality on our website.
- Customer Surveys
We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage users to participate in our surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, including your name, address, and phone number, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.
- Social Media
How Much is SaferWeb VPN? Is There a Free Trial?
SaferWeb advertise two plans to choose from on their homepage: Premium and Super Premium. The difference between these is the amount of locations (7 and 30) and simultaneous connections (one and three allowed). Right about now is when everything stops making sense, though.
SaferWeb do offer a 30-day money back guarantee, although this is not an option for their month-to-month plan, which rather defeats the purpose. SaferWeb also don’t offer any free trials, meaning you are forced to sign up to one of the plans just to try out the service.
Payment options include PayPal and the usual credit card brands, but I was disappointed to see the lack of a Bitcoin payment option.
SaferWeb VPN Speed Test
Safer Web is reasonably fast and reliable right out of the box. It also has no bandwidth or a speed cap, which means that your connection’s performance will be unaffected irrespective of how heavy your usage is.
More significantly, you can get a ‘supercharged locations’ add on. This grants you access to an exclusive list of super-fast servers, and is ideal if you make a lot of downloads and need them to complete fast.
How is Customer Service at SaferWeb VPN?
Safer Web’s customer support was okay to say the least, nothing to be hyped up about though. You can get in touch by opening a support ticket via email.
Alternatively, you can talk to a customer support representative in real time via a live chat that’s available 24 hours a day.
The website also has a comprehensive knowledgebase with information on setting up your VPN, tweaking it for optimum performance and addressing all the most common issues you might encounter.
The responses as per my experience are very detailed and written in simple English that’s easy to understand.
• Number of Server Locations (countries) 27
• Number of servers 33
• Does VPN keep logs No
• Includes Kill Switch No
• Devices per license 1
• Several server locations to pick from
• Supports OpenVPN, L2TP, PPTP
• Fast, reliable and Cheap
• Full protection when connected to a public Wi-Fi hotspot
Is SaferWeb VPN Safe?
SaferWeb customers can choose between using the OpenVPN, PPTP and IKEv2 protocols from within the client. I was happy to see support for IKEv2, which makes configuring and using mobile devices with a VPN considerably easier.
As mentioned earlier, SaferWeb is based in the U.K and is forced to adhere to the country’s strict data retention and monitoring laws. The UK is one of the most undesirable countries for a VPN provider, with incoming legislation such as The Snooper’s Charter set to further degrade general privacy.
One of the biggest factors for me is a VPN provider’s encryption strength. Whether it’s Blowfish-128 or AES-256, the strength of encryption is crucial for VPNs. Unfortunately, SaferWeb does not state what kind of encryption they use. Attempts at trying to request this information from SaferWeb were unsuccessful.
SaferWeb’s omission of the service’s encryption methods led me to believe that they aren’t willing to disclose this information for one reason or another. Whether this is due to using weak encryption or just lackluster transparency remains to be seen.
Safer Web has a low number of server locations. That said, its ease of use, solid set of features and reasonably fast speeds still make it worth looking into, and its ‘supercharged servers’ add-on guarantees fast speeds even if you’re a demanding user.