What Is SwitchVPN?
SwitchVPN has been on the market since 2015 and is a new comer in the VPN industry. It started out as an Indian company but moved its headquarters to USA.
Is My Privacy Protected with SwitchVPN?
On using SwitchVPN’s website, you will notice that it emphasize on the protection of your privacy as one of the most important things in a VPN provider. However, what it offers barely covers this issue. Even though switchVPN does not log your traffic use, they do collect your email address, billing information, pages visited, geographical location of a user, conversion metrics, page loading times, duration of web sessions related to order processing and not to VPN sessions, and Web server logs (Nginx). This information collected is more than the basic privacy policies collected by other VPNs
SwitchVPN collects a lot of information that might easily put you in great danger. When it comes to matters pertaining authorities, SwitchVPN admits that if required to disclose your personal information by law, they will do so. (“any information that identifies you or can be used to identify or contact you”).
Needless to say, SwitchVPN is not the most reliable provider you can find, so if you are privacy-conscious we advise you to check out other options before landing on one.
On a more positive note, SwitchVPN offers a kill switch. A kill switch makes sure you stay safe even if an unexpected VPN failure happens. Your real IP address won’t be exposed as the kill switch drops the internet connection entirely.
How Much is SwitchVPN? Is There a Free Trial?
In terms of prices, SwitchVPN is not the cheapest provider on the market, but nevertheless, it’s still affordable. The company previously had more options and pricing plans, but now it has limited them to only two. This are: monthly and yearly subscription. For the one-month plan need to subscribe with $9.94 and for the 12-month plan the price comes with a discount - $6.88 per month or around 80 dollars billed every year. Both plans come with the full set of features without any hidden costs.
As earlier said, we are not entirely satisfied with the prices because they are not as cheap as we expected. Just for comparison with some of the best providers in the industry, such as NordVPN, you can get a bigger discount and end up paying less for a yearly plan, and all that for an impeccable service.
However, even with the higher prices, this provider offers a refund policy. For both subscription, you get 30-day money-back guarantee, which is a great advantage. Besides, you get a free 3-day trial, and that’s something that until recently they didn’t have.
The payment options are a little limited, but they include Bitcoin which in terms of privacy is probably the best payment option. You can also pay with either PayPal or a credit card.
SwitchVPN Speed Test
Just like many other providers, SwitchVPN claims that speed is one of their best features. Of course, we did have very high expectations given their relatively high cost, but after running tests, we were indeed satisfied. While it’s not the fastest VPN, SwitchVPN showed pretty solid speed, especially compared to other similar providers. The connection was stable and there were no lags when we connected or disconnected. The speed is ideal for streaming and torrenting. Moreover, it allow P2P as well as unlimited bandwidth and up to 5 simultaneous connections. The great speed combined with the fact that it can unblock geo-restricted content around the world was an actual turning point for us.
Furthermore, the leak tests done showed that the service successfully blocked all DNS and WebRTC leaks, which means your identity will remain private at all times.
How is Customer Service at SwitchVPN?
We were very satisfied with the customer service. SwitchVPN has a few options that might help you if you are having questions or troubles with your provider.
The first one we noticed, and also by far the best one, is the live chat which is available 24/7 and replied very fast, within 5 minutes. Its support can help you with pretty much everything. However, for less demanding questions you can also try their FAQ, troubleshooting articles, or the tutorials and installation guides present on the website. SwitchVPN has a blog as well, filled with useful and interesting content for their customers
Unfortunately, they don’t have a contact number for customer service, nor contact information for their company.
The layout of SwitchVPN is easy to navigate and simple, but at the same time, very eye appealing. This relatively new company understands the value of a nicely designed website as the first step towards attracting potential customers. You can find all of the important information about their features and the pricing plans on the top menu, and wif you scrolling down you will easily find all other needed relevant information.
When you open the Feature menu, you will see a list of all that SwitchVPN has to offer, as well as the full list of their servers. Starting from the most basic features, we noticed their “zero log policy” which turned out to be false, multi-gigabit speeds for gaming and streaming, expert customer service, a connection of 5 devices at the same time, together with the unlimited bandwidth and international network of servers active 24/7.
The most technical features include their protocols and the level of encryption which are the main keys to a secure connection, for which we will discuss later. Additionally, they have a kill switch, virtual firewall, and a high-security DNS technology that reaches as far as China.
This provider does not have the highest number of servers, but it’s still a decent one. Currently, the company has over 145 servers in 35 locations worldwide, including places such as Brazil, Russia, and China. They are strategically located all around the world on five continents.
The installation is quite easy, and the VPN itself is very simple to use even for the newbies.
SwitchVPN is supported on Windows, Android, iOS, and Mac, but you also have the option to install it on routers.
Is SwitchVPN Safe?
Just like any other VPN, SwitchVPN protectS your browsing. With all of the features combined in a single VPN, you will most likely have a secure experience. From the already mentioned kill switch, and DNS leak protection, to one of the most secure protocols and encryption algorithms in the VPN industry, SwitchVPN has you covered.
This provider supports PPTP, L2TP -IPSec, TCP – OpenVPN, and UDP – OpenVPN as well as a variety of encryption options including one of the highest, or the AES-256-bit military grade encryption. Depending on your needs and preferences, if you choose to use the AES-256-bit SS encryption key on an OpenVPN connection you won’t have to worry about your online experience.
Additionally, if you are located in China you can use the SSTP protocol, which is ideal for countries with strict regulations and VPN blocking.