Turbo VPN Expert Review

7.0
Privacy
8 / 10
Pricing
6 / 10
Speed
7 / 10
Support
6 / 10
Features
8 / 10
Security
7 / 10

Turbo VPN Review

Turbo VPN focuses solely on mobile devices. According to Google’s stats, this VPN has more than 10 million downloads and a 4.7-star rating with over 1 million reviews. It is listed as a 100% free VPN for mobile users. If you are like most people, the thought of using a free VPN sounds appealing. Of course, in our field, the term “free” makes us feel a bit uneasy. Turbo VPN was recently renamed to All connected VPN, but the service is basically the same.

Is My Privacy Protected with Turbo VPN?

Turbo VPN's Privacy Policy has a small amount of information on the data it does and doesn't collect, most of which is exactly what you'd expect.
The policy explains that Turbo VPN is a ‘no-logging network’, stating: "We do not collect any information regarding the websites you visit or the IP addresses assigned to you when you access the Turbo VPN Private Network, and with respect to our VPN service, we do not collect any data stored on or transmitted from your device, including any data that applications on your device may transmit through our network."
Some data is recorded during sessions, although the policy explains that "any browsing information or other similar information relating to your online activities transmitted by you to our servers when using Turbo VPN is cleared after your VPN ‘session’ is closed."
I have a couple of issues with this statement: "When you become a user of the Service, we will collect the statistics about users’ behavior and location." Collect data on behavior? That could be a justification for logging almost anything. I can imagine how location data could be useful to the developer, for example, to see which countries have the most connection failures – but it's still data I would normally prefer to keep to ourselves.

Privacy Policy
Turbo VPN believes in privacy and online freedom and that it should be very clear how we protect and manage your personal information.
The core of our service is the Turbo VPN Private Network which provides private and secure data transmission. If you are using the Turbo VPN Private Browser or Turbo VPN Virtual Private Network (VPN) Service, we route your browser Internet traffic through our network. In each case, our software browser or client establishes and maintains an encrypted tunnel between your browser or device and our network.

1. COLLECTION OF INFORMATION
The data we collect depends on the context of your interactions with us, the choices you make, including your privacy settings, and the products and features you use. The data we collect can include SDK/API/JS code version, browser, Internet Service Provider, IP address, platform, timestamp, application identifier, application version, application distribution channel, independent device identifier, iOS ad identifier (IDFA), Android ad master identifier, International Mobile Subscriber Identification Number(IMSI), iOS network card (MAC) address, and iOS international mobile device identification code (IMEI) The equipment model, email address, the terminal manufacturer, the terminal device operating system version, the session start / stop time, the location of the language, the time zone and the network state (WiFi and so on), the hard disk, the CPU, and the battery use, etc.
- How we protect your personal information
The Turbo VPN network is a no-logging network. Except for the limited exceptions below, we do not collect any information transmitted through our network. More specifically, we do not collect any information regarding the websites you visit or the IP addresses assigned to you when you access the Turbo VPN Private Network, and with respect to our VPN service, we do not collect any data stored on or transmitted from your device, including any data that applications on your device may transmit through our network.
- When will we collect your personal information?
We automatically collect certain non-Personal Information from Users.
For instance, Turbo VPN assigns a unique identifier to each User of the Service, but Turbo VPN does not tie these unique identifiers to the Personal Information of Users. Additionally, any browsing information or other similar information relating to your online activities transmitted by you to our servers when using Turbo VPN is cleared after your VPN “session” is closed.
When you use the Service, Turbo VPN will check your account information (which includes Personal Information) to determine the level of service you have signed up for before establishing your VPN connection. Your account information is not associated with your online activities when using Turbo VPN.
2. USE OF PERSONAL DATA
Product Improvement. We use data to continually improve our products, including adding new features or capabilities.
- How we deal with your private information?
Turbo VPN will only collect personal information needed for it to properly conduct its business and only collect it by fair and lawful means.
- To confirm your VIP identification
When you become a VIP user of the Service, your personal information, E-mail address and IP location address included, will be collected to set a separate VIP account and verify VIP identification.
- To ensure the quality of product
When there is a debug about the product version, we will use E-mail to contact with you, and collect the specific information such as unique device ID, device type, browser type, and operating system type. Those are helpful to speed up solving problems and improve product experience.
- To improve customer service
When we have any problems in specific areas, we will use E-mail to communicate to get feedback and best suggestion. With the fluent communication, it is helpful to get better customer support with you.
- To study and analyze
When you become a user of the Service, we will collect the statistic about users’ behavior and location. By learning and analyzing the statistic, we will improve the service and product to be better.
During the interaction with Turbo VPN, we may need specific information from you to enable Turbo VPN to solve the problem and improve the service as soon as possible. Please note that access to your personal information is in accordance with Turbo VPN’s retention and access policy.
3. THE STORAGE AND SHARING OF PERSONAL DATA
In order to fulfill our contractual obligations to you, that is: to provide you with product services, your personal information will be processed on our servers. Our servers are in Singapore.
To improve our product and provide you better service, we also share personal data with vendors or agents working on our behalf for the purposes described in this Privacy Policy. For example, companies we've hired to provide data analytical services may need collect and access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements.

How Much is Turbo VPN? Is There a Free Trial?

Though it is free, they also have a “VIP” version of the VPN. Their price for 1 month of service is $11.99. However, you can get 12 months of service for $36. As they state, it is a 75% savings. That means the VIP service is the same price or a bit more expensive than some of the competition. As you see in the image to the right, you can also try it for 7 days for free. Of course, you can cancel after the 7-day trial, or you can keep it for the amount I just mentioned. Since it is tied to your Google pay account, purchasing the service is easy to do.

Turbo VPN Speed Test

Performance tests gave unspectacular results. UK to UK connections typically managed 10-15Mbps downloads. Switching to other European servers – France, Netherlands, Germany – saw speeds fall to 5-8Mbps. US connections struggled to 5-6Mbps, and the India server averaged 4Mbps. That's less than half the speed I would expect from a full-strength VPN.

Still, if you're just after a simple free service, these figures really aren't bad. They're certainly adequate for basic browsing and video streaming, and the app successfully unblocked BBC iPlayer, Comedy Central and other sites. I did see a few reviews complaining about difficulties connecting and unexpected connection drops, but that wasn't an issue for us, and overall the service proved very reliable.

How is Customer Service at Turbo VPN?

The providers are mostly active on Facebook where they provide updates regarding the service on daily basis. The queries asked there are typically answered within minutes.

The Turbo VPN website on the other hand, has been designed fairly. Unfortunately, it contains little to no information about the VPN service as of yet.

There is another option available. You can send your queries to Turbo VPN representatives by writing an email at [email protected]

Is Turbo VPN Safe?

The providers are mostly active on Facebook where they provide updates regarding the service on daily basis. The queries asked there are typically answered within minutes.
The Turbo VPN website on the other hand, has been designed fairly. Unfortunately, it contains little to no information about the VPN service yet.
There is another option available. You can send your queries to Turbo VPN representatives by writing an email at [email protected]

Bottom Line

Turbo VPN works well as a simple free service for basic site unblocking, browsing and video streaming needs. It has too many issues to compete with the big-name VPNs, though – permissions required, logging concerns, lack of features, Android support only – and demanding users will be much better off elsewhere.

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Turbo VPN Prices, Plans & Features - 2019

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$0.00
per month
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